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Frequently Asked Questions

Is delivery really free?

Yes, delivery is free and we also include a free handwritten note for you as well. 

 

Where do we deliver?

We post to the UK and Northern Ireland using Royal Mail First Class Tracked 24 Delivery, they prioritise these parcels and aim to deliver on the next day. However for Scottish Highlands & Islands and Northern Ireland please allow an extra 2 days.

 

Do we deliver internationally?

Sadly no, as we cannot guarantee that our Indulgent Brownies would arrive as beautifully as we would want.

 

When will it arrive?

Order by 2pm on Mondays, Tuesdays and Wednesdays and we will bake and send your Indulgent Brownies the next morning by Royal Mail First Class Tracked 24 who will aim to deliver the next day. If you order after 2pm on Wednesday we will bake  your order on our next baking day, which will be the following Monday and posted on Tuesday morning.

 

How will I know if it has been delivered?

For peace of mind Royal Mail will send you tracking details, so you will know when your gift arrives.


Does someone need to sign for them?

No. Royal Mail will deliver our Indulgent Brownies through all standard letter boxes, if they are unable to do so they will leave a card with details of when they will redeliver or where to collect them from. 

 

Can I order brownies in advance for a specific date?

Unfortunately we cannot offer a specific delivery date in advance due to the current situation, so we suggest you order a few days before the occasion so the recipient can enjoy them sooner. 

 

Can I add a personal message to my gift?

Yes, with every order you have the opportunity to write your own personalised message, which will be handwritten and sent inside our beautiful packaging with your Indulgent Brownies.

 

How do I store my Indulgent Brownies?

If they all disappear in one sitting we won’t tell anyone! But if you do want to enjoy them for longer then they last up to 10 days if stored in an airtight container, or 3 months if wrapped and frozen.

 

What if I live locally?

If you would prefer to collect some Indulgent Brownies from Wirral then order through the website using the code ShopLocal on the basket page and get in touch to arrange your collection.

 

Can I order in larger quantities?

Yes, absolutely, we would love to bake for your event or business. If you would like to order more Indulgent Brownies then get in touch and we can talk about what you would like.

 

What ingredients do you use?

All our Indulgent Brownies include: (allergens are in bold)

  • Sugar
  • Belgian dark chocolate (cocoa mass, sugar, cocoa butter, soya lecithin, natural vanilla)
  • Dairy free butter (sunflower, rapeseed, palm oils, water, salt, sunflower lecithin, vinegar, natural flavouring, vitamin A)
  • Free range eggs
  • Gluten free flour (rice, potato, tapioca, maize, buckwheat)
  • Cocoa powder

Indulgent Chocolate

The ingredients above

Double Chocolate

The ingredients above with the addition of  white chocolate (sugar, cocoa butter,’ milk powder, cream powder, soya lecithin, vanilla)

Chocolate Orange

The ingredients above with the addition of pure orange oil

Peanut Butter 

The ingredients above with the addition of Peanuts

White Chocolate & Raspberry

The ingredients above with the addition of raspberries and white chocolate (sugar, cocoa butter,’ milk powder, cream powder, soya lecithin, vanilla)

 

How do I get in touch?

If you have a question that you can’t find the answer to, or you simply want to get in touch email us on joanna@vicaragebakes.co.uk.