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Frequently Asked Questions

Is delivery really free?

Yes, delivery is free and we also include a free handwritten note for you as well. 

 

Where do we deliver?

We post to inland UK addresses using DPD’s Next Day delivery service. For any off shore UK orders we use Royal Mail Tracked 24 but please allow extra time due to the current situation.

Do we deliver internationally?

Sadly no, as we cannot guarantee that our Indulgent Brownies would arrive as beautifully as we would want.

 

When will it arrive?

Order by 5pm on Mondays and Wednesdays and we will send your Indulgent Brownies the following day by DPD Next Day or Royal Mail First Class Tracked 24 (off shore UK). If you order after 5pm on Wednesday we will bake your order on our next baking day, which will be the following Monday and posted on Tuesday morning.

How will I know if they has been delivered?

For peace of mind DPD & Royal Mail provide tracking details, so you will know when your gift arrives.

 

Providing a mobile number helps hugely with tracking and making sure deliveries can be made at the most suitable time.

Does someone need to sign for them?

No signature is required and our Indulgent Brownies fit through all standard letter boxes. If DPD or Royal Mail  are unable to deliver they will leave a card with details of when they will redeliver.

Can I order brownies in advance for a specific date?

Unfortunately we cannot offer specific dates in advance, however if you order before the occasion and let us know when you would like them to arrive we will pick the best day to dispatch them (Tuesday or Thursday). So that the recipient can enjoy them as close to the date as possible.

Can I add a personal message to my gift?

Yes, with every order you have the opportunity to write your own personalised message, which will be handwritten and sent inside our beautiful packaging with your Indulgent Brownies.

 

How do I store my Indulgent Brownies?

If they all disappear in one sitting we won’t tell anyone! But if you do want to enjoy them for longer then they last up to 10 days if stored in an airtight container, or 3 months if wrapped and frozen.

 

What if I live locally?

If you would prefer to collect some Indulgent Brownies from Wirral then order through the website using the code ShopLocal on the basket page and get in touch to arrange your collection.

Can I order in larger quantities?

Yes, absolutely, we would love to bake for your event or business. If you would like to order more Indulgent Brownies then get in touch and we can talk about what you would like.

 

What ingredients do you use?

All our Indulgent Brownies include: (allergens are in bold)

  • Sugar
  • Belgian dark chocolate (cocoa mass, sugar, cocoa butter, soya lecithin, natural vanilla)
  • Dairy free butter (sunflower, rapeseed, palm oils, water, salt, sunflower lecithin, vinegar, natural flavouring, vitamin A)
  • Free range eggs
  • Gluten free flour (rice, potato, tapioca, maize, buckwheat)
  • Cocoa powder

Indulgent Chocolate

The ingredients above

Double Chocolate

The ingredients above with the addition of  white chocolate (sugar, cocoa butter,’ milk powder, cream powder, soya lecithin, vanilla)

Chocolate Orange

The ingredients above with the addition of pure orange oil

Peanut Butter 

The ingredients above with the addition of Peanuts

White Chocolate & Raspberry

The ingredients above with the addition of raspberries and white chocolate (sugar, cocoa butter,’ milk powder, cream powder, soya lecithin, vanilla)

 

How do I get in touch?

If you have a question that you can’t find the answer to, or you simply want to get in touch email us on joanna@vicaragebakes.co.uk.